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Categories: hospital industry, analysts, associations, blogs, hospitals, other healthcare players

Exactly how useful is patient satisfaction data, anyway?

November 9th, 2009

by Anthony Cirillo

FierceHealthcare recently reported on the latest report that identifies the best-performing hospitals that offer the highest quality of care. The research firm that came up with the list says it's the "first comprehensive index to compare the value of care that hospitals provide."

They measure quality, including CMS's Core Measures, patient safety, mortality and readmission rates; efficiency, including the relative measure of the cost to the hospital for providing services; affordability, a relative comparison of prices charged for inpatient and outpatient services; and patient satisfaction as measured by CMS' patient satisfaction survey (known as HCAHPS).

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16 comments

NYT Op-Ed: All healthcare is local

August 17th, 2009

by Christopher Cornue

Many of you have probably already seen "10 Steps to Better Health Care," the Op-Ed in The New York Timesprinted last week by Drs. Atul Gawande, Don Berwick, Elliott Fisher, and Mark McClelland. If you haven't, it deserves a read.

Whether or not you support the ongoing efforts by President Obama and Congress to create Health Care Reform, this op-ed makes a very striking point: that all healthcare/medicine is local. In reflection, I believe this is one of the fundamental differences of our healthcare system here in the United States compared to the rest of the world.

6 comments

Where did all the strategists go?

June 24th, 2009

by Christopher Cornue

Over the past several months, I've noticed a significant shortage of a very important role in hospitals--that of the strategist or planner. These are the folks that understand the market dynamics, the new innovative approaches to care, niches that may exist for evolving technology and are able to collaborate with leadership to develop a vision for the organization's future.

I believe this type of individual is absolutely necessary for the success of an organization, especially during this "economic downturn"--what better way for a hospital to stay ahead of their competition and leverage ripe opportunities for growth, new service development and revisions of current services than to have dedicated folks remain one step ahead of everyone else.

4 comments

FierceHealthIT at HIMSS09

April 2nd, 2009

by Dan Bowman
Associate Editor - FierceHealthIT

By all indications, this year's HIMSS09 show in Chicago will be extremely thought provoking--11 sessions are dedicated to the economic stimulus package and the effects it will have on the healthcare landscape.

What's more, healthcare technology seems to be coming of age rather rapidly. Between the push for mandatory adoption of electronic medical records and the expanding efforts by physicians and organizations to be relevant in a Health 2.0 world, the healthcare of yesterday is being swept aside to make way for the practices of tomorrow. Compliance issues for new technology and physician-oriented social media networks were among the hot topics of FierceHealthIT's preview webinar, which took place this past Tuesday.

Count us, at FierceHealthIT, among those who have jumped on the bandwagon. Both Anne Zieger--Editor-In-Chief ofFierceHealthIT--and I will be sending out live updates from HIMSS09 via Twitter; furthermore, we'll provide you with in-depth stories from various keynotes and educational sessions. If you're unable to attend this year's conference,we've got you covered.

2 comments

First 100 days in a CEO role – Part II (Developing the foundation and vision)

January 5th, 2009

by Christopher Cornue

As part of an ongoing series reviewing my first 100 days as a CEO, I spent the first 45 to 60 days assessing the current culture, operations, strategy and environment at my new hospital. My initial (and lasting) assessment: I'm working for a wonderful group of individuals--the employees, physicians, board, community, etc.--everyone has been so welcoming and positive!

11 comments

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